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Kensington Palace - Term and Conditions

TICKETING TERMS AND CONDITIONS AS PROVIDED BY HRP

You must accept these terms and conditions before you can proceed with your booking.

Tickets are sold subject to the following terms and conditions:

Please check dates and times before completing your booking as mistakes may not be rectified after completion of your booking. Changes to the date and/or entry time of an admission ticket can be made on payment of a re-booking fee, providing the preferred date/time is available and at least 24-hours notice is given. The request must be made by calling our team on 0333 320 6000. Operating hours can be found on our Contact Us webpage. Please note: times/dates of tickets for special events including Ceremony of the Keys cannot be changed once booked. Tickets cannot be resold or refunded. To do so, or to alter or deface the ticket will render it void. Tickets must not be offered for re-sale via a third party. To do so will invalidate the ticket. Notwithstanding anything above, the laws of England and Wales apply to all tickets sales except those related to Hillsborough Castle and Gardens where the laws of Northern Ireland will apply. Historic Royal Palaces reserve the right to refuse admission, terminate a visit, close rooms or restrict access to areas within the grounds around the palaces at short notice and without prior warning.

VISIT TERMS AND CONDITIONS

You must accept these terms and conditions before you can proceed with your booking:

Children under the age of 16 must be accompanied by an adult. We reserve the right to refuse admission to unaccompanied children. There is a strict adult to child ratio depending on the age of the children, as follows: 13-15 years: 1 adult to every 15 children 6-12 years: 1 adult to every 10 children 0-5 years: 1 adult to every 5 children We reserve the right to refuse admission if the ratio of child to adult is higher than permitted.

Smoking is prohibited within all buildings and anywhere on site unless you are in a designated smoking area. Hillsborough Castle and Gardens is a non-smoking site. Eating and drinking are prohibited within all buildings, except designated refreshment and cafeteria areas. The use of photographic and recording equipment, or mobile phones (and selfie sticks), are prohibited within all buildings (unless otherwise advertised). Unless signage says otherwise, you are not permitted to touch any of the artworks or furniture on display. Dogs will not be admitted (except assistance dogs). Security checks are in place at all palaces and will include bag searches and sniffer dogs. Back packs and large bags/suitcases are not permitted to be carried within any of our buildings. Limited luggage storage is available at the discretion of Historic Royal Palaces and subject to availability, withdrawal at any time and bag searches. You are strongly advised to check prior to your visit that such facilities are available and not to bring large items with you. We do not tolerate abuse of staff for any reason and will terminate visit in the event of abusive behaviour.