Need a hand?

Our Help and Support Section

Here are some of the things people ask regularly.

Question

How will I get my tickets?

Answer

Your tickets will be delivered straight to your email - nice and easy. The email will include your ticket code and can be shown on arrival at the attraction. You'll also find a link to download, share or print your tickets. Any provlems, just drop us a message on any of our help channels below.

tickets, emails, booking, purchase, confirmation
Question

Do I need to print my tickets?

Answer

Most attractions allow you to scan the ticket code straight from your email confirmation or ticket link on any smart device. If you've booked an attraction that requires a paper ticket, we'll make it super clear that this should be printed. Just click the link in your email for a printer-friendly version.

tickets, email, paper, print
Question

I can't find the attraction I'm looking for

Answer

Don't worry - we've only just got started. We're working really hard to add more incredible days out all the time. Drop us an email and let us know what you're looking for and we'll jump straight on it.

can't find, not found, search, missing
Question

I want to talk to an actual person

Answer

No bother - we love a chat. Just give us a bell on 0333 996 6200 or voice note us (we'll voice note you back) on 0333 996 6200.

customer support, phone number, customer service
Question

Can I put multiple tickets for different attractions in my basket and check out in one go?

Answer

It's coming! We know that sorting a week's worth of holiday fun in one go is the dream, so we're on it - watch this space.

checkout, multiple tickets, more than one attraction, different tickets, basket
Question

How can I pay for my tickets?

Answer

We accept payments via debit or credit card (excluding Amex), as well as Paypal, Apple Pay and Google Wallet.

pay, payment, ticket, visa, debit, credit card, klarna, paypal, apple pay, google pay
Question

I'm not happy with my daysout.com experience, what do I do?

Answer

We're sorry, that's never what we want to hear and we'd love to fix it. Scroll a teeny bit further down this page and choose how you'd like to chat to us. We aim to respond within 48 hours, Monday to Friday.

complaint, unhappy, feedback, negative
Question

Can I submit a tip or photo?

Answer

We would absolutely love that - just send them over in an email (it will make our day).

Our favourite tips are ones that help people get the most our of their day - things you can't miss, hidden gems, that kind of thing - instead of traditional reviews (TripAdvisor can have those).

Photo's work best when they're landscape (that's horizontal), with good lighting. We love expressive faces too. Please don't send us pictures of other people that you haven't asked permission from, we don't want to get told off.

By submitting these you consent to them being shared by daysout.com.

tip, photo, content, feedback, review, submit
Question

I've spotted something that's incorrect

Answer

Content team to the naughty step. Just kidding.

We'd really appreicate you telling us what it is we got wrong. You can email us and we'll get it fixed up.

mistake, error, incorrect, wrong, spelling, issue
Question

I'm an attraction and I want to list my day out

Answer

Amazing! You can get in touch with our daysout.com partnerships team and we'll tell you just how easy it is to get set up.

partner, partnership, brand, b2b, business, introduction
Question

I'm just having a bad day, can you cheer me up?

Answer

We've got you. @daysout.com - this way to our TikTok. Laughs guaranteed.

frustrated, tiktok
Question

Can you recommend a day out for me?

Answer

Sure, we'll give it a bash. We can't promise to get back to you instantly so if you're desperate to go out the house now then have a browse of our catgeories. If you've got a bit of time, drop us a message on Instagram and we'll get our matchmaker hats on.

recommend
Question

Where are you based?

Answer

We're northern and proud! Our offices (including our prized meeting room) are in Manchester.

Based, Manchester, UK, head office
Question

I want to have an active say in improving daysout.com and providing feedback.

Answer

Firstly, we love you. Secondly, you can join our daysout.com insiders group on Facebook and do just that.

feedback, improve
Question

I feel like I know your name but I've never seen you before - who are daysout.com?

Answer

You've got all the spicy questions! We launched officially in the UK in 2022 as daysout.com, which also includes daysout.co.uk. We are part of a wider group called Digital Rewards Group (est. 2018) and have a sister brand named Kids Pass (est. 2014). Want to know more about our backstory or people? Drop MD Catherine a note. Warning: she loves a chat.

who, daysout.com, legit, new business, new company, trust
Question

Are you an authorised reseller for each of the attractions you list?

Answer

Yep, absolutely. We have contractual agreements with each of the attractions we list, including agreements around the information we display, pricing, and terms and conditions. If you're not sure on anything, just drop us a question.

Registered, legitimate, ticket agent, ticket reseller, authorised
Question

I sent you a message and haven't had a response

Answer

OMG, did we ghost you? Let's get that fixed. Please resend your message and we'll get back to you sharpish. Sorry about that.

Customer service, message, no reply, no response
Question

Where can I find your terms and conditions?

Answer

You can find individual attraction terms on each attracation page. You can click to find our site terms and conditions here.

terms and conditions, clauses, terms
Question

Do you charge booking fees?

Answer

Nope, we don't. The price you see is the price you pay. The 'from' price on the attraction page is the price of the cheapest available ticket. As you add tickets to your basket, you'll see the total add up. You won't be charged any extras when checking out.

booking fee, transaction fee, charges, extras
Question

I have charges on my bank statement but the booking didn't go through.

Answer

Let's get this resolved super quick. Just send us an email and we'll get our payments team on the case.

charges, bank statement, payment, paid, not gone through
Question

I've deleted my ticket email - help

Answer

Don't sweat - we can resend it for you. Get in touch and request a new copy.

deleted, ticket, email, lost
Question

How can I unsubscribe from your email newsletter?

Answer

You'll find a link to unsubscribe at the bottom of our marketing emails. Don't worry, you'll still get any tickets you book. If you're stuck, just let us know and we can help.

unsubscribe, email marketing, newsletter

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©daysout.com - 2022