Brighton i360 - Term and Conditions
Arrival and during your visit
Ticket holders for Brighton i360 must arrive at the entry gate at least 20 minutes before your journey timeslot. If you miss your timeslot, we cannot guarantee entry to Brighton i360. We will, however, try to offer you an alternative timeslot on the same day if there is sufficient capacity.
All Brighton i360 visitors must hold a valid ticket for a journey before entering our secure waiting area. Tickets (whether paper tickets issued by us or e-tickets) must be retained at all times and be available for inspection by our staff throughout the visit. Any person attempting to gain admission to the pod without a valid ticket may be ejected from Brighton i360 and its surrounding area.
Behaviour
For the safety and enjoyment of all of our visitors, we reserve the right in our absolute discretion to refuse admission or remove from Brighton i360 anyone who has behaved in a manner which, in our opinion, is likely to affect the safety or enjoyment of other visitors or of our staff. Prohibited activities include:
- Climbing any fencing, building or onto any part of the structure;
- Consuming alcohol in areas that are not licensed;
- Smoking inside the glass viewing pod, waiting area or inside Brighton i360 buildings. The only areas where smoking is allowed are the outside terrace adjoining our hospitality rooms;
- Consuming food or drink not purchased at Brighton i360;
- Undertaking unauthorised commercial or promotional activity;
- Making unnecessary noise, (such as using radio sets, musical instruments or other electrical equipment);
- Behaving in a way that is likely to cause annoyance to other visitors.
- Being under the influence of drugs or alcohol;
- Using threatening, abusive or insulting words or behaviour, or behaving in a manner which may provoke a breach of the peace;
- Offering for sale or distribution any tickets, publications, merchandise, food, beverages or any other items without our consent;
- Damaging or interfering with our property;
- Throwing of any object or dropping objects from our waiting area on The Deck/toll booth terrace to the beach areas below; or
- Committing a criminal offence.
- We also reserve the right not to serve any visitor alcohol if we believe they are under the age of 18 years of old; under the influence of drugs or alcohol, of if we believe that serving them alcohol is likely to affect the safety or enjoyment of other visitors.
For the safety and comfort of all guests, suitable clothing, including shirt and shoes, must be worn at all times while visiting Brighton i360 premises, including in the shop, West Beach Bar & Restaurant, West Beach Cafe Bar, ticket office and waiting area.
Prohibited items and searches
Security checks of visitors and/or their belongings are in place for the safety and security of all. We may request visitors to remove items from their bags or person to be searched separately including but not limited to belts, shoes, jacket, electrical items and liquids.
We use specialist search equipment that is harmless to the vast majority of visitors. If you have any concerns, or have been fitted with a medical device that your doctor advises should not be subjected to a scan – for example, a pacemaker – please bring this to the attention of a member of staff.
We reserve the right in our absolute discretion to refuse admission or remove from Brighton i360 or its vicinity anyone who is carrying any of the following items:
- Articles which could cause injury, damage or annoyance such as a weapon, firework, a smoke bomb, a glass bottle, a flammable liquid (including cigarette lighters), an air horn, or an explosive device;
- Articles which may be used to cause damage such as cutting implements, marker pens, rocks or paint amongst other things;
- Banners or flags; or
- An item which may be deemed to aid climbing up the tower or any other structure.
Please note:
Flameless electric ‘arc’ lighters are not allowed. These will be held by security for you to collect when you leave.
Any sharps that do not constitute an offence, will be retained and returned to guests as they leave, in accordance with our prohibited items policy. If a person is asked to remove an item that is being carried for religious beliefs, they will be offered a private space to do so, and the item will respectfully and safely be stored until their return.
Confiscated objects are left entirely at the owner’s risk at all times. We accept no responsibility for the loss of or damage to any objects left with us. We are entitled to refuse to store any visitors’ objects at our sole discretion whether for public safety reasons or any other reason.
Lock knives and illegal items will be confiscated by security and sent off to police.
- Children under the age of 13 must be accompanied by a responsible adult, aged 18 years or over, and must remain under the supervision of that adult at all times.
- Teenagers aged 13 to 17 years are permitted on the pod before 6pm without an adult supervisor, providing the maximum group size does not exceed five children. If your child looks younger than 13, we may ask them for photo ID as proof of age.
- From 6pm, children aged under-18 years must be accompanied by a responsible adult aged 18 years or over.
- Children aged 3 or under (that is, before their 4th birthday) are not charged for entry to the Brighton i360, but must have a ticket (and therefore must be booked in when you book a timeslot).
- The glass viewing pod may only be hired by persons aged 18 years or over.
- Children under the age of 18 are permitted in areas at Brighton i360 where alcoholic beverages may be available but will not be served alcohol. If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over.
- Due to space constraints inside the glass viewing pod, we encourage you to leave your buggy at home or to bring a small foldable one. At busy times, you may be asked to fold up your buggy or leave it at your own risk in our waiting area.
Visitors with disabilities, special needs and wheelchair users
Brighton i360 is fully accessible. Visitors with a disability, special needs or wheelchair users are entitled to bring a companion to the Brighton i360 pod free of charge, or for half price on special events such as Extreme 360 experiences or Yoga in the Sky. A companion may be a family member, friend or registered carer. You can read our Accessibility Guide here.
Bookings for visitors with disabilities, special needs or wheelchair users, can be made online here, in person at our ticket office, or by phoning 03337 720 360 (option 1). If you’d like to add other tickets to your basket, select “Buy More” at the checkout page. Visitors with hearing difficulties should preface the number with 18002 to use the Next Generation Text Service. Please note that no telephone booking fee applies to bookings for visitors with disabilities. Please provide us with as much information as possible about your access needs when you make your booking.
Assistance dogs are permitted at Brighton i360, but please advise us when you make your booking if you are bringing your dog. The assistance dog must remain under your control at all times. You must be confident that your assistance dog will not be distressed by travelling in the enclosed glass viewing pod.
There is a safety limit on the number of wheelchairs permitted on board the glass viewing pod on any one pod journey and therefore we recommend that you book your timeslot as early as possible. We keep a limited number of wheelchairs at Brighton i360 for use during your visit to Brighton i360. These are available on a “first come, first served” basis from our shop, and are not available to pre-book. Your credit card details must be given as security, and we may charge you for £250 if the wheelchair is damaged or not returned.
Filming and photography
Visitors are welcome to bring hand-held cameras, mobile phones and video equipment to create images and footage for their own personal, non-commercial, non-promotional use. Photography is permitted in all areas of Brighton i360 except in the security area, at the photography green screen or photography sales point.
We regret that tripods and monopods are not permitted at Brighton i360. Any media or commercial/promotional photography and filming must be approved in advance by our press office at [email protected] or 03337 720 360 (option 5).
We, or others authorised by us, may carry out photography and/or video recording and/or other monitoring (including CCTV) on or in the vicinity of Brighton i360, which may feature visitors. By accepting these terms (when you book), you consent that we, or those we have authorised, may use such images/footage indefinitely in any promotional, advertising or publicity material in any format whatever for commercial or promotional purposes without any payment to you. You also acknowledge and agree that copyright in these materials rests with us or such authorised party (as the case may be).
Flash photography may be used during your visit.
Pets and animals
Dogs are permitted in our beachside gift shop, in West Beach Bar & Restaurant and in West Beach Cafe Bar.
No animals or pets of any kind, except guide, hearing dogs and other assistance dogs, are permitted on the Brighton i360 pod. You can bring animals to our hospitality rooms if arranged with us in advance.
Closure of Brighton i360 and adverse weather
We reserve the right, with or without prior notice, to shut all or part of Brighton i360 in adverse weather, for maintenance or a private event.
If possible, we will try to provide advance notice on our website and try to email any visitors affected by the closure. If this happens, we will offer you an alternative timeslot, restaurant reservation time or cancel the ticket. If we cancel your ticket, we will refund you those monies you paid for the tickets, but we will not pay any other compensation to you (including no travel expenses or any other out of pocket expenses).
We reserve the right, whether due to adverse weather or maintenance, for the glass viewing pod to travel up to a lower height than usual. If we operate at a lower height then you have no right for a refund of those monies paid for the tickets, nor any other compensation.
The quality of the views experienced on board the glass viewing pod will vary according to the weather conditions, which is entirely outside of our control. In the unusual event that there is zero visibility from the glass viewing pod at all heights, then you will be entitled to receive a complimentary ticket for another date. If, however, there is a sea mist which results in zero visibility at ground level but the glass viewing pod rises above the mist, then no such complimentary ticket will be issued. You are not entitled to a complimentary ticket or refund if the views aren’t as clear on the day as your visit, as on other days of the year.
Please refer to the Brighton i360 official site for full terms and conditions.
